Job Description
Join our dynamic team as a Night Shift Support Specialist in Henderson, NV! We're urgently seeking dedicated professionals to provide exceptional technical support during overnight hours. This critical role ensures 24/7 system uptime for our global clients while offering competitive compensation and growth opportunities. Immediate openings available – apply today!
Responsibilities
- Monitor and troubleshoot IT systems, networks, and customer-facing platforms during overnight shifts
- Respond to urgent support tickets via phone, chat, and email with SLA adherence
- Document incidents, resolutions, and knowledge base articles
- Collaborate with cross-functional teams for complex issue escalation
- Perform proactive system maintenance and security checks
- Provide exceptional customer service with patience and technical expertise
Qualifications
- Minimum 2 years in IT support or customer service role
- Strong knowledge of Windows/Linux systems and networking fundamentals
- Experience with ticketing systems (Jira, Zendesk) and remote support tools
- Ability to work independently and make sound decisions under pressure
- Excellent communication skills and problem-solving aptitude
- CompTIA A+/Network+ certification preferred
- Reliable transportation for overnight shifts