Job Description
Join TechSolutions Inc., a leader in cutting-edge IT infrastructure, as we revolutionize remote tech support in Tucson and beyond. We're seeking elite professionals to deliver exceptional service to Fortune 500 clients while enjoying competitive compensation and unparalleled flexibility. This fully remote role offers growth opportunities in cloud technologies, cybersecurity, and emerging tech platforms. Our Tucson-based team enjoys industry-leading benefits, including health stipends, professional development funds, and quarterly team retreats in scenic Arizona destinations.
Responsibilities
- Provide Tier 3 technical support for complex network, hardware, and software issues via remote access
- Develop and implement automation scripts for recurring troubleshooting tasks
- Collaborate with cross-functional teams to resolve escalated client issues
- Document technical solutions and create knowledge base articles
- Monitor system performance and proactively address potential vulnerabilities
- Mentor junior support staff on advanced diagnostic methodologies
Qualifications
- 5+ years in enterprise-level IT support with remote work experience
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency in scripting languages (Python, PowerShell, or Bash)
- Exceptional communication skills with ability to translate technical concepts
- Experience with ITSM tools like ServiceNow or Jira
- Bachelor's degree in Computer Science or related field preferred