Job Description
Join NexusTech Solutions as a Senior Night Shift Support Specialist and unlock your potential in a high-impact role offering exceptional compensation. We're seeking dedicated professionals to provide critical technical support during overnight hours, ensuring seamless operations for our enterprise clients. This position includes comprehensive benefits, remote flexibility options, and a structured career advancement path. Enjoy premium compensation while maintaining work-life balance with our 4x10 night shift schedule. Apply today to become part of Oakland's premier tech support team.
Responsibilities
- Provide 24/7 Tier 2-3 technical support for enterprise clients via phone, chat, and remote access
- Resolve complex system outages, network issues, and software malfunctions during night shifts
- Document incident reports, knowledge base contributions, and performance metrics
- Collaborate with global teams using Jira, ServiceNow, and monitoring platforms
- Conduct proactive system health checks and preventative maintenance
- Train junior support staff on escalation protocols and troubleshooting
- Manage client SLA adherence and satisfaction metrics
Qualifications
- 5+ years of enterprise-level IT support experience with night shift exposure
- Expertise in Windows Server, Linux, Active Directory, and cloud environments
- Strong network troubleshooting skills (TCP/IP, VPN, DNS, firewalls)
- ITIL Foundation certification or equivalent process knowledge
- Excellent problem-solving abilities with minimal supervision
- Experience with monitoring tools (Datadog, SolarWinds, Nagios)
- Ability to maintain composure during critical incidents
- BS in Computer Science or related field preferred