Job Description
Join our elite 24/7 operations team as a Night Shift IT Support Specialist at Nexus Solutions Inc. We're seeking a dedicated professional to maintain critical infrastructure during off-peak hours while ensuring seamless system performance for global clients. This high-impact role offers premium compensation and career advancement opportunities in Fort Worth's thriving tech sector.
Responsibilities
- Monitor and maintain enterprise systems during night shift operations
- Provide remote technical support to international clients via phone and ticketing systems
- Execute system backups, security patches, and maintenance windows
- Document incident reports and resolution procedures
- Collaborate with day-shift teams for seamless handovers
- Implement proactive monitoring solutions for critical infrastructure
Qualifications
- 3+ years in enterprise IT support or helpdesk operations
- CompTIA Security+ or equivalent certification
- Proficiency in Windows Server, Active Directory, and cloud platforms
- Experience with ticketing systems (ServiceNow/Jira)
- Strong problem-solving skills with minimal supervision
- Availability to work 11 PM - 7 AM (Sunday-Thursday)