Job Description
Join Alaska Tech Solutions as a Remote Tech Support Specialist and become part of our innovative team serving Alaska's growing tech sector. We're seeking a dedicated professional to provide exceptional technical support to our clients across the state while enjoying the flexibility of remote work. This full-time role offers competitive compensation, comprehensive benefits, and the opportunity to make a real impact in a unique market.
As a key member of our support team, you'll troubleshoot complex technical issues, implement solutions, and ensure seamless IT operations for our diverse client base. We value remote work culture and provide all necessary equipment to support your success from home.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide Tier 2/3 support for Windows/macOS systems and network infrastructure
- Manage ticketing systems and document all interactions and resolutions
- Collaborate with cross-functional teams to address complex technical challenges
- Conduct remote system installations, upgrades, and security patching
- Maintain accurate documentation of IT assets and configurations
- Deliver exceptional customer service with clear communication and patience
Qualifications
- 3+ years of technical support experience with remote work proficiency
- Expert knowledge of Windows OS, networking fundamentals, and security protocols
- Certifications (CompTIA A+, Network+, or equivalent) preferred
- Strong analytical skills and ability to troubleshoot complex issues independently
- Excellent written and verbal communication skills
- Experience with ticketing systems (Zendesk, Jira) and remote access tools
- Ability to work flexible hours including occasional weekends for system maintenance