Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and earn an exclusive $10,000 sign-on bonus! We're seeking dedicated professionals to provide critical technical support during overnight hours in our San Francisco headquarters. This role offers competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technology in a collaborative environment.
Why You'll Love Working Here:
- Sign-on bonus paid after 30 days of employment
- Health, dental, and vision insurance starting day one
- 401(k) with company matching
- Professional development stipend
- Commuter benefits for SF residents
Responsibilities
- Provide 24/7 technical support for enterprise systems and infrastructure
- Monitor and resolve network, server, and application issues during overnight shiftsDocument incidents, resolutions, and system changes in ITSM tools
- Collaborate with global support teams during cross-continental handovers
- Conduct proactive system health checks and maintenance tasks
- Escalate complex issues to senior engineers with detailed context
- Participate in after-hours system deployments and updates
Qualifications
- 3+ years of enterprise IT support experience
- Expertise in Windows/Linux systems and cloud platforms (AWS/Azure)
- CompTIA Network+ or equivalent certification required
- Strong troubleshooting skills with network protocols (TCP/IP, DNS, DHCP)
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Experience with ITSM tools (ServiceNow, Jira Service Desk)
- Excellent written and verbal communication skills