Job Description
Join our innovative tech team as a Remote Tech Support Specialist and deliver exceptional customer service from the comfort of your home. We're seeking a dedicated professional to troubleshoot hardware/software issues, resolve user inquiries, and maintain seamless IT operations for our Cincinnati-based clients. Enjoy flexible remote work while advancing your career in a supportive environment with growth opportunities.
Responsibilities
- Diagnose and resolve technical issues via phone, chat, and remote desktop tools
- Provide step-by-step guidance for software installations and configurations
- Document support tickets and maintain detailed incident logs
- Collaborate with IT teams to escalate complex network/infrastructure problems
- Conduct system updates and security patches for client endpoints
- Train users on best practices for data security and device usage
- Monitor system performance and proactively address potential disruptions
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- 2+ years of technical support experience in remote/hybrid environments
- Proficiency in Windows/macOS, networking fundamentals, and cloud services
- Strong problem-solving skills with analytical troubleshooting abilities
- Excellent communication skills and customer service orientation
- Experience with ticketing systems (Jira, ServiceNow) and remote access tools
- Ability to work independently with minimal supervision