Job Description
Join our elite night shift support team at Pacific Tech Solutions! We're seeking dedicated professionals to provide exceptional technical support while our clients rest. This fully remote-friendly role allows you to serve global customers from the comfort of your Honolulu home, with flexible scheduling and competitive benefits. Enjoy Hawaii's lifestyle while advancing your IT career with industry-leading training and career growth opportunities.
Responsibilities
- Deliver 24/7 technical support via phone, email, and chat during night shift hours
- Troubleshoot complex hardware/software issues for enterprise clients
- Monitor and maintain system performance during off-peak hours
- Create detailed documentation for troubleshooting procedures
- Collaborate with global teams using remote collaboration tools
- Escalate critical incidents and maintain SLA compliance
- Contribute to knowledge base articles and best practices
Qualifications
- 3+ years of IT support experience with night shift exposure
- Proficiency in Windows/macOS/Linux environments
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+/Network+ certification or equivalent
- Experience with remote work tools (Slack, Jira, VPN)
- Ability to work independently with minimal supervision
- Flexibility to work nights (10 PM - 6 AM HST)