Job Description
Join our award-winning IT team as a Remote Tech Support Specialist in Anaheim, CA! We're seeking tech-savvy professionals to deliver exceptional customer support from day one. Enjoy competitive pay, comprehensive benefits, and flexible remote work arrangements. Perfect for candidates ready to start immediately and make an immediate impact in a dynamic tech environment.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide Tier 1-2 technical assistance for employees and clients
- Document tickets in CRM systems with detailed resolution steps
- Collaborate with senior engineers on complex technical escalations
- Train users on system updates and best practices
- Monitor system performance and proactively address anomalies
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- 1+ years of hands-on technical support experience
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Strong diagnostic skills for hardware/software troubleshooting
- Exceptional customer service and communication abilities
- Familiarity with remote support tools (TeamViewer, AnyDesk, etc.)
- CompTIA A+ or equivalent certification preferred
- Ability to start immediately upon offer acceptance
- Reliable home internet connection (minimum 50 Mbps)