Job Description
Join our dynamic team as a Night Shift Support Specialist and launch your career in Boston! We're seeking motivated individuals with no prior experience to provide exceptional technical support during overnight hours. This role offers comprehensive training, career growth opportunities, and competitive pay in a fast-paced environment. If you're a problem-solver with a passion for helping others, apply today to become part of our innovative support team.
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during overnight shifts
- Troubleshoot hardware, software, and network issues for enterprise clients
- Document all interactions and resolutions in ticketing systems
- Collaborate with day-shift teams to ensure seamless service continuity
- Escalate complex issues to senior technicians with detailed context
- Monitor system performance and proactively address potential disruptions
Qualifications
- High school diploma or equivalent (no experience required)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work independently during overnight hours
- Customer service mindset with patience and empathy
- Willingness to complete paid company training program