Job Description
Join NexusTech Solutions, a leader in digital transformation, as we revolutionize tech support for Houston's thriving business community. We're seeking a passionate Senior Tech Support Specialist to deliver exceptional remote technical assistance to our diverse client base. Enjoy a fully remote role with competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic, inclusive environment.
Responsibilities
- Provide Tier 2-3 remote technical support for hardware, software, and network issues
- Diagnose and resolve complex system problems via phone, email, and remote access tools
- Document all interactions in ticketing systems with detailed resolution steps
- Collaborate with cross-functional teams to implement proactive monitoring solutions
- Develop and maintain technical documentation for internal knowledge base
- Train junior support staff on advanced troubleshooting methodologies
- Contribute to continuous improvement of support workflows and SLAs
Qualifications
- 3+ years of experience in enterprise-level tech support
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA A+, Network+, or Security+ certification required
- Expert troubleshooting skills for networking, VPN, and endpoint security
- Strong customer service orientation with conflict resolution abilities
- Experience with ticketing systems (Jira, ServiceNow) and remote desktop tools
- Ability to work independently in a fully remote setting
- Excellent written and verbal communication skills