Job Description
Join our dynamic team as a Night Shift IT Support Specialist in Fresno, CA! We're seeking a dedicated professional to provide critical technical support during overnight hours. This immediate hire opportunity offers competitive pay, career growth, and the chance to work with cutting-edge technology. If you're passionate about solving technical challenges and thrive in a fast-paced environment, apply today!
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Monitor and maintain network systems during overnight shifts
- Troubleshoot Windows/Linux environments and cloud services
- Document incidents and resolutions in ticketing systems
- Collaborate with global teams for seamless handovers
- Conduct system backups and security checks
- Support end-users via phone, chat, and remote access
Qualifications
- 2+ years in IT support/help desk role
- Proficiency with Windows OS and Active Directory
- Experience with network troubleshooting (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+/Network+ certification preferred
- Ability to work independently during night shifts
- Basic knowledge of cloud platforms (AWS/Azure)
- Valid California driver's license