Job Description
Join our elite night shift team at NexusTech Solutions and become the backbone of our 24/7 operations. As a Senior Night Shift Support Specialist, you'll provide critical technical support to enterprise clients during peak hours, ensuring seamless service delivery while enjoying premium compensation and a flexible work environment. This high-impact role offers unparalleled career growth opportunities in a cutting-edge technology environment.
Why Night Shift? Our night shift team enjoys enhanced pay rates, quieter work conditions, and accelerated career progression pathways. We invest heavily in your development through continuous training programs and certification reimbursements.
Responsibilities
- Deliver Tier 3 technical support for complex enterprise systems during night shift hours (11 PM - 7 AM)
- Proactively monitor and resolve critical infrastructure issues using advanced monitoring tools
- Collaborate with global engineering teams during critical incident escalations
- Document detailed troubleshooting procedures and knowledge base articles
- Maintain 99.9% uptime for mission-critical client systems
- Provide on-call rotation support during major system deployments
- Train junior support staff on advanced troubleshooting methodologies
Qualifications
- 5+ years of enterprise-level technical support experience
- Expert knowledge of Windows Server, Linux, and cloud platforms (AWS/Azure)
- CCNP or equivalent network certification required
- Strong experience with monitoring tools (SolarWinds, Datadog)
- Proven ability to work independently during high-pressure situations
- Excellent written and verbal communication skills
- CompTIA Security+ certification preferred