Job Description
Apex Digital Solutions is looking for a highly motivated and patient Part-Time Remote Tech Support Specialist to join our San Antonio-based team. While this is a remote position, we require candidates to be based in the San Antonio metropolitan area to facilitate occasional in-person team meetups and training sessions. You will be the bridge between our clients and our technical infrastructure, ensuring that every user feels supported and valued.
As a key member of our support team, you will troubleshoot technical issues, guide users through complex processes, and maintain a high standard of customer satisfaction. If you have a knack for technology and a passion for helping others, we want to hear from you.
Responsibilities
- Provide exceptional remote technical support via phone, email, and live chat to end-users.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and prioritize incoming support tickets using our Zendesk/Salesforce CRM system.
- Document all customer interactions, resolutions, and technical steps taken in detailed logs.
- Collaborate with senior engineers to escalate complex issues and identify recurring problems.
- Conduct remote sessions to walk users through software installations and security configurations.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field is a plus.
- 1-2 years of experience in technical support or customer service.
- Proficient knowledge of Windows, macOS, Android, and iOS operating systems.
- Strong understanding of basic networking concepts (DNS, IP addresses, Wi-Fi troubleshooting).
- Excellent verbal and written communication skills with a professional, empathetic tone.
- Reliable, high-speed internet connection and a dedicated home workspace.