Job Description
Join our dynamic team as a Night Shift Support Specialist in sunny San Diego! We're seeking tech-savvy professionals who thrive in flexible evening hours to provide exceptional technical support to our global client base. Enjoy competitive pay, remote-friendly options, and a culture that values work-life balance while solving cutting-edge challenges.
What We Offer:
- Flexible scheduling (8-12 hour shifts available)
- Competitive hourly compensation + performance bonuses
- Comprehensive training and career growth pathways
- Modern remote work infrastructure
- Collaborative 24/7 global support environment
Responsibilities
- Deliver exceptional technical support via phone, chat, and remote access during night shift hours
- Troubleshoot complex hardware/software issues across Windows/macOS/Linux environments
- Document all interactions and resolutions in ticketing systems with precision
- Collaborate with global teams to resolve escalated incidents and maintain SLAs
- Proactively monitor systems to prevent downtime and ensure optimal performance
- Maintain strict adherence to security protocols and compliance standards
Qualifications
- 2+ years of technical support experience (helpdesk/IT operations)
- Proficiency in networking fundamentals (TCP/IP, DNS, VPN)
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written/verbal communication abilities
- Comfortable working independently during night shifts
- Relevant certifications (CompTIA A+/Network+ preferred)
- Ability to adapt to flexible scheduling requirements