Job Description
Join Orlando Tech Solutions as a Remote Tech Support Specialist and become a vital part of our dynamic IT team! We're seeking a customer-focused professional to deliver exceptional technical assistance to clients across the Orlando metro area. Enjoy the flexibility of remote work while solving complex challenges and driving digital transformation. Our collaborative environment offers growth opportunities, competitive benefits, and the chance to make a real impact in the tech landscape.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote desktop
- Install, configure, and maintain network systems and security protocols
- Document all support cases in ticketing systems with detailed resolution notes
- Train end-users on new technologies and best practices
- Collaborate with IT teams on infrastructure projects and system upgrades
- Monitor network performance and proactively address potential threats
- Provide exceptional customer service with a first-contact resolution focus
Qualifications
- 3+ years of technical support experience in a remote environment
- Proficiency in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA A+ or equivalent certification required
- Strong troubleshooting skills for networking, security, and endpoint devices
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow/Jira) and remote access tools
- Ability to work independently with minimal supervision
- Valid Florida driver's license for occasional on-site visits