Job Description
Join our award-winning team as a Night Shift Support Specialist in Bakersfield! We're seeking motivated individuals with no prior experience – we provide comprehensive paid training to launch your tech career. Enjoy competitive pay, career growth opportunities, and a supportive team environment. Perfect for night owls seeking stability and advancement in the growing IT support sector. Apply today and transform your future!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Troubleshoot hardware/software issues for enterprise clients
- Document cases accurately in CRM systems
- Collaborate with senior engineers during escalations
- Maintain security protocols for client systems
- Participate in cross-team training sessions
- Monitor system performance metrics
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and communication skills
- Basic computer proficiency required
- Ability to work independently during night shifts
- Customer service mindset with patience
- Willingness to learn new technologies
- Reliable transportation for on-site rotations
- Ability to lift 20lbs for equipment maintenance