Job Description
Join TechFlow Solutions as a Senior Remote Tech Support Specialist and become part of a cutting-edge team revolutionizing IT service delivery. We provide all necessary equipment including high-performance laptops, dual monitors, and specialized diagnostic tools to ensure your success from day one. This fully remote role offers the flexibility to work from anywhere while serving our Milwaukee-based clients with exceptional technical expertise.
Our ideal candidate thrives in dynamic environments and possesses a passion for solving complex technical challenges. You'll be instrumental in maintaining seamless operations for our diverse client portfolio while enjoying comprehensive benefits including health insurance, 401(k) matching, and professional development stipends.
Responsibilities
- Provide Tier 2-3 technical support via phone, chat, and remote desktop for enterprise clients
- Diagnose and resolve hardware/software issues including OS, networking, and security protocols
- Create and maintain detailed documentation of troubleshooting procedures and solutions
- Collaborate with cross-functional teams to implement proactive system monitoring
- Train junior support staff on advanced troubleshooting methodologies
- Contribute to knowledge base articles and improvement initiatives
Qualifications
- 3+ years of experience in enterprise-level IT support or helpdesk environments
- Proficiency in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA A+, Network+, or Security+ certification required
- Exceptional communication skills with ability to explain technical concepts to non-technical users
- Experience with remote support tools (TeamViewer, AnyDesk, or ConnectWise)
- Strong analytical skills and systematic problem-solving approach
- Ability to work independently with minimal supervision in a remote setting