Job Description
Join our award-winning remote tech support team in Nashville and transform your career! We provide all necessary equipment including high-performance laptops, dual monitors, and ergonomic peripherals. Enjoy 100% remote flexibility while supporting enterprise clients with cutting-edge solutions. Our collaborative culture offers mentorship, certifications, and growth opportunities in a thriving tech hub.
Why Choose Us? Competitive benefits, flexible hours, and monthly tech stipends. Perfect for tech enthusiasts seeking impactful remote work without the commute!
Responsibilities
- Provide exceptional remote technical support via phone, chat, and ticketing systems
- Troubleshoot hardware, software, and network issues for enterprise clients
- Document cases meticulously in CRM systems and maintain SLAs
- Collaborate with Tier 2 teams on complex escalations
- Conduct proactive system health checks and preventive maintenance
- Train clients on new technologies and best practices
- Participate in cross-functional IT projects
Qualifications
- 3+ years of remote technical support experience
- Expertise in Windows/macOS, networking, and cloud services
- CompTIA A+/Network+ certification or equivalent
- Strong diagnostic and problem-solving abilities
- Exceptional communication and customer service skills
- Experience with ticketing systems (Zendesk/Jira)
- Ability to work independently in a remote environment
- Must have dedicated home office space