Job Description
Join our award-winning team as an Immediate Hire Remote Tech Support Specialist! Columbus Tech Solutions is seeking a tech-savvy professional to deliver exceptional remote support to our clients across Columbus, OH. Enjoy the flexibility of working from home while making a tangible impact in a rapidly growing tech hub. We offer competitive compensation, comprehensive benefits, and a dynamic culture that values innovation and work-life balance.
This is your opportunity to launch or advance your IT career with a company that prioritizes professional development and cutting-edge technology. No relocation required – join us from anywhere in the continental US!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document support tickets using ITIL-compliant practices in ServiceNow
- Collaborate with cross-functional teams to implement infrastructure upgrades
- Train end-users on new technologies and security protocols
- Monitor system health and proactively address potential issues
- Maintain accurate asset inventory and configuration management
Qualifications
- 3+ years of experience in remote IT support or help desk roles
- CompTIA A+ or equivalent certification (CompTIA Network+ preferred)
- Expertise in Windows 10/11, macOS, and cloud platforms (AWS/Azure)
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Exceptional troubleshooting skills with customer service mindset
- Ability to work independently and manage multiple priorities
- US citizenship or permanent residency required