Job Description
Are you a night owl who thrives in a dynamic, tech-driven environment? Apex Global Solutions is currently seeking a dedicated and reliable Part-Time Support Specialist to join our growing team in Glendale, AZ. We are looking for individuals who enjoy the challenge of solving complex technical problems and providing top-tier customer service during the evening hours.
In this role, you will act as the first point of contact for our clients, ensuring that all technical issues are resolved efficiently. You will enjoy the flexibility of part-time hours while contributing to a team that values your skills and dedication. Join us and take your career to the next level with a company that prioritizes professional growth and work-life balance.
Responsibilities
- Provide exceptional technical support and troubleshooting for hardware, software, and network issues.
- Manage and resolve incoming customer support tickets via phone, email, and chat with a focus on First Contact Resolution.
- Document all interactions and technical solutions in our ticketing system accurately and timely.
- Collaborate with the day-shift team to ensure continuity of support and knowledge sharing.
- Assist in maintaining a clean, organized, and safe workspace.
- Stay updated on the latest technology trends and internal processes to provide informed support.
Qualifications
- High school diploma or equivalent (Associate's degree in IT or a related field is a plus).
- Basic understanding of operating systems (Windows, macOS) and internet troubleshooting.
- Strong written and verbal communication skills.
- Ability to work independently with minimal supervision during night shifts.
- Reliable transportation is required.
- Experience with help desk software or ticketing systems is preferred.