Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations. We're seeking a dedicated professional to provide exceptional technical support during overnight hours, ensuring seamless service delivery across our enterprise systems. This direct hire opportunity offers competitive compensation, comprehensive benefits, and a collaborative team environment.
As a key member of our IT support team, you'll troubleshoot complex issues, maintain system integrity, and deliver outstanding customer experiences while our global clients rest. If you thrive in dynamic nocturnal environments and possess a passion for problem-solving, this role is your gateway to career growth with an industry leader.
Responsibilities
- Provide Tier 2-3 technical support for enterprise software, hardware, and network systems during overnight shifts
- Monitor and respond to critical alerts, ensuring 99.9% system uptime
- Collaborate with global teams to resolve escalated incidents and service requests
- Document all troubleshooting steps and create detailed knowledge base articles
- Conduct routine system maintenance and security patch deployments
- Train junior support staff on new technologies and protocols
- Generate comprehensive incident reports and performance metrics
Qualifications
- 3+ years of experience in technical support or IT operations
- Proven expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong analytical and problem-solving abilities with complex systemsCompTIA A+, Network+, or Security+ certification required
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision during night shifts
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools
- Flexible availability to work nights, weekends, and holidays as needed