Job Description
Join TechNova Solutions' elite night shift support team and become the backbone of our 24/7 operations! We're seeking a dedicated Night Shift Support Engineer to ensure seamless system functionality while our global teams rest. This remote-friendly role combines hands-on technical problem-solving with the unique flexibility of overnight hours, allowing you to work from anywhere in the Bay Area while supporting mission-critical infrastructure. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in a collaborative, high-performance environment.
Responsibilities
- Provide Tier 2/3 technical support for cloud infrastructure, SaaS applications, and network systems during overnight hours
- Monitor and respond to critical alerts via ticketing systems, ensuring SLA compliance
- Execute system maintenance, patch deployments, and configuration changes during low-traffic windows
- Collaborate with global teams to resolve complex cross-functional technical issues
- Document troubleshooting procedures and create knowledge base articles
- Contribute to continuous improvement of support protocols and automation tools
Qualifications
- 3+ years of experience in IT support or systems administration
- Proficiency with Linux/Windows systems, cloud platforms (AWS/Azure/GCP), and networking fundamentals
- Experience with ticketing systems (Jira, ServiceNow) and monitoring tools (Splunk, Datadog)
- Strong troubleshooting skills with ability to diagnose complex technical issues independently
- Excellent written communication for documenting procedures and collaborating across teams
- CompTIA Network+ or AWS Certified Cloud Practitioner preferred
- Ability to work autonomously and make sound decisions during off-hours