Job Description
Join our elite support team in sunny St. Petersburg, FL! We're seeking motivated individuals for our paid training program to become Night Shift Support Specialists. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities while working in a dynamic 24/7 environment. No prior experience required – we provide all training!
What We Offer:
- Full paid training program ($500 value)
- Comprehensive health insurance
- 401(k) with company match
- Night shift differential ($2/hr premium)
- Clear career path to senior roles
Responsibilities
- Provide 24/7 technical support via phone, chat, and email
- Troubleshoot hardware/software issues for enterprise clients
- Document cases using ticketing systems (Jira, Zendesk)
- Collaborate with global support teams during escalations
- Maintain service level agreement (SLA) compliance
- Conduct routine system health checks
- Train junior team members post-certification
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy (Windows/Mac OS)
- Excellent written and verbal communication
- Ability to work independently during night shifts
- Customer service mindset with patience
- Willingness to learn proprietary systems
- Reliable transportation for late-night shifts
- Passion for technology and problem-solving