Job Description
Join Nashville's premier tech support team and launch your career in high demand! We're urgently seeking a Remote Tech Support Specialist to deliver exceptional service to our clients. Enjoy flexible remote work while solving complex technical challenges and advancing your skills in a dynamic environment. Immediate start available!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Provide remote assistance via phone, chat, and ticketing systems
- Document cases thoroughly using CRM tools (Zendesk/Jira)
- Collaborate with network engineers on infrastructure escalations
- Conduct user training sessions for software applications
- Maintain security protocols for client data systems
Qualifications
- 2+ years in technical support or help desk roles
- CompTIA A+ or Network+ certification required
- Proficiency in Active Directory, VPN, and cloud platforms
- Strong analytical and troubleshooting abilities
- Experience with ticketing systems and remote access tools
- Excellent written/verbal communication skills