Job Description
Join our dynamic team as a Night Shift Support Specialist at Nevada Tech Solutions! We're seeking motivated individuals with no prior experience to provide critical technical support during overnight hours. This is your opportunity to launch your career in IT while gaining hands-on experience with cutting-edge technology. Enjoy competitive pay, comprehensive training, and a supportive work environment designed to help you thrive. Apply today and start your journey with us!
Responsibilities
- Monitor and resolve technical issues via phone, email, and chat during overnight shifts
- Provide first-level support for hardware, software, and network connectivity problems
- Document incidents and solutions in our ticketing system for continuous improvement
- Collaborate with day-shift teams to ensure seamless service continuity
- Conduct routine system checks and preventative maintenance tasks
- Escalate complex issues to senior engineers when necessary
- Maintain a calm and professional demeanor under pressure
Qualifications
- No prior experience required – we provide comprehensive training!
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving skills and attention to detail
- Ability to work independently and as part of a team
- Basic computer literacy and willingness to learn new technologies
- Excellent communication skills and customer service mindset
- Reliable transportation to and from our Reno facility
- Flexibility to work overnight shifts (10 PM - 6 AM)