Job Description
Join TechGuard Solutions as a Senior Night Shift IT Support Specialist and earn premium compensation while working during off-peak hours. We're seeking a dedicated professional to provide exceptional technical support to our enterprise clients during overnight shifts. This high-impact role offers competitive pay, comprehensive benefits, and opportunities for career advancement in a dynamic tech environment.
Responsibilities
- Provide 24/7 remote and on-site technical support for enterprise hardware, software, and network systems
- Monitor and resolve critical IT infrastructure issues during overnight hours
- Collaborate with global teams to implement system patches and updates
- Document all support tickets and maintain detailed knowledge base articles
- Conduct proactive system health checks and performance optimization
- Escalate complex issues to senior engineers with clear context
- Maintain strict SLA compliance for all overnight support requests
Qualifications
- 5+ years of enterprise-level IT support experience
- CompTIA Security+ or equivalent certification required
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong problem-solving skills with experience in high-pressure environments
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision during overnight shifts
- Experience with ticketing systems (ServiceNow/Jira) and remote monitoring tools
- Valid North Carolina driver's license for occasional on-site visits