Job Description
Join our award-winning tech team in Corpus Christi as a Night Shift IT Support Specialist! We're seeking a dedicated professional to provide critical infrastructure support while our clients rest. This direct hire role offers competitive compensation, comprehensive benefits, and career growth opportunities. Work in a modern, collaborative environment where your expertise directly impacts business continuity and user satisfaction. If you thrive in nighttime operations and excel at solving technical challenges, apply today to become an essential part of our 24/7 support ecosystem.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network infrastructure during night shift hours
- Monitor and maintain server systems, cloud environments, and security protocols
- Resolve Tier 2/3 technical issues including system crashes, network outages, and security incidents
- Document all support activities, resolutions, and preventive measures in ITSM systems
- Collaborate with day-shift teams to ensure seamless knowledge transfer and incident escalation
- Perform system maintenance, patch deployments, and backups during low-traffic windows
- Conduct end-user training and create technical documentation for internal processes
Qualifications
- 3+ years of experience in IT support with proven night shift or 24/7 environment exposure
- CompTIA Network+ or equivalent certification required (CCNA preferred)
- Proficiency in Windows Server administration, Active Directory, and enterprise networking
- Strong troubleshooting skills for hardware, software, and connectivity issues
- Experience with ITIL methodologies and ticketing systems (ServiceNow/Jira)
- Ability to work independently with minimal supervision during off-hours
- Excellent written and verbal communication skills for technical documentation
- Valid Texas driver's license for occasional on-site client visits