Job Description
Join our innovative team as a Night Shift IT Support Specialist in Madison, WI! We're seeking a tech-savvy professional to provide exceptional remote support during overnight hours. This fully remote-friendly role offers competitive pay, flexible scheduling, and opportunities for career advancement while serving our global client base. Enjoy work-life balance with no commute, comprehensive benefits, and a collaborative virtual environment.
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues for enterprise clients
- Monitor network infrastructure and security alerts during night shifts
- Document incident resolutions and maintain accurate knowledge base entries
- Collaborate with global teams for seamless handover during shift transitions
- Conduct proactive system health checks and preventative maintenance
Qualifications
- 3+ years of IT support experience with night shift exposure
- Expertise in Windows/macOS, networking fundamentals, and cloud services
- Strong troubleshooting skills with diagnostic tools like Wireshark
- Excellent written/verbal communication skills for remote interactions
- CompTIA A+/Network+ certification or equivalent
- Ability to work independently with minimal supervision
- Experience with ticketing systems (Jira, ServiceNow)