Job Description
Join our award-winning team as a Night Shift Remote Customer Specialist and enjoy 100% work-from-home flexibility in Nashville! We're hiring motivated professionals to deliver exceptional service during evening hours while supporting our healthcare clients. This full-time position offers competitive pay, comprehensive benefits, and career growth opportunities.
Why You'll Love This Role:
- Work entirely from home with company-provided equipment
- Competitive hourly pay plus performance incentives
- Comprehensive health, dental, and vision benefits
- 401(k) with company matching
- Paid training and professional development
Responsibilities
- Resolve patient inquiries via phone, email, and chat during night shift hours (11 PM - 7 AM CT)
- Maintain accurate patient records in HIPAA-compliant systems
- Coordinate with healthcare providers to ensure seamless service delivery
- Process insurance verifications and eligibility checks
- Document interactions and update customer databases in real-time
- Collaborate with cross-functional teams to improve service quality
Qualifications
- Minimum 1 year customer service experience in healthcare or related field
- Strong written and verbal communication skills
- Ability to work independently and manage time effectively
- Proficiency with CRM software and Microsoft Office Suite
- Comfortable with night shift schedule and remote work environment
- High school diploma or equivalent; associate degree preferred
- Must have reliable high-speed internet and quiet home office space