Job Description
Join our innovative healthcare support team as a Night Shift Remote Customer Specialist! Enjoy the freedom of working from home with flexible scheduling while making a meaningful impact. We're seeking compassionate professionals to provide exceptional patient support during evening hours, ensuring seamless access to vital services. This role combines the autonomy of remote work with the satisfaction of helping others, all while maintaining a healthy work-life balance.
Responsibilities
- Respond to patient inquiries via secure chat and email during night shift hours (10 PM - 6 AM)
- Process insurance verifications and eligibility checks with precision
- Coordinate appointment scheduling across multiple time zones
- Maintain detailed electronic health records while ensuring HIPAA compliance
- Collaborate with on-site teams to resolve complex patient issues
- Document all interactions accurately in our CRM system
Qualifications
- Minimum 2 years customer service or healthcare support experience
- Exceptional written communication skills for digital interactions
- Ability to work independently with minimal supervision
- Proficient in Microsoft Office and CRM platforms
- Reliable high-speed internet connection and quiet home office
- Flexible availability to cover rotating night shifts
- Basic medical terminology knowledge preferred