Job Description
URGENT OPPORTUNITY: Join our elite remote team as a Night Shift Customer Specialist in Oklahoma City! Enjoy flexible hours while delivering exceptional support from your home office. We're seeking motivated professionals to thrive in our dynamic 24/7 environment. Competitive pay, comprehensive benefits, and career growth await. Perfect for night owls seeking work-life balance without sacrificing income. Apply today to start your remote career journey!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues using CRM tools while maintaining SLA compliance
- Document interactions and update customer records in real-time
- Collaborate with global teams during handover periods
- Proactively identify upsell opportunities and drive revenue growth
- Maintain 95%+ customer satisfaction metrics
- Participate in continuous training and process improvement initiatives
Qualifications
- 2+ years customer service experience in remote/call center environments
- Exceptional communication skills with neutral English accent
- Proficient in CRM platforms (Salesforce preferred)
- Reliable high-speed internet and quiet home workspace
- Ability to work independently during overnight hours (10 PM - 6 AM CT)
- Strong problem-solving and conflict resolution abilities
- Flexibility for weekend/holiday coverage during peak seasons
- High school diploma; bachelor's degree preferred