Job Description
Join our award-winning team as a Night Shift Remote Customer Success Specialist and transform your career with 100% work-from-home flexibility in Jacksonville, FL. We're seeking dedicated professionals to support our global client base during overnight hours while enjoying the freedom of remote work. This full-time position offers competitive compensation, comprehensive benefits, and career advancement opportunities in a rapidly growing tech company.
At NexTech Solutions, we believe in empowering our employees with cutting-edge tools and a supportive culture. You'll receive paid training, flexible scheduling options, and access to our exclusive wellness programs. This role is perfect for night owls who excel in problem-solving and building strong client relationships.
Responsibilities
- Provide exceptional 24/7 customer support via phone, email, and chat during overnight shifts (10 PM - 6 AM EST)
- Resolve technical issues and troubleshoot software problems for enterprise clients
- Document interactions and maintain detailed case histories in CRM systems
- Collaborate with global teams to escalate complex issues and ensure seamless client experiences
- Monitor support queues and maintain service level agreements (SLAs)
- Identify upsell opportunities and contribute to revenue growth
- Participate in monthly team meetings and continuous improvement initiatives
Qualifications
- Minimum 2 years of customer service or technical support experience
- Proven ability to work independently in remote environments
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Proficiency with CRM software (Salesforce preferred) and ticketing systems
- Reliable high-speed internet connection and quiet home office setup
- Availability to work overnight shifts on a consistent schedule
- Associate's degree or equivalent technical certification preferred