Job Description
We are seeking a dedicated Night Shift Customer Support Specialist to join our fully remote team. If you thrive in the evening hours and want to eliminate your daily commute, this is the perfect opportunity for you.
About the Role:
As a 100% Work From Home employee, you will provide exceptional technical and product support to our clients. This position operates on a rotating night shift schedule, ensuring our customers receive assistance around the clock.
Why You Should Apply:
- 100% Remote: Work from the comfort of your home in Ohio or Florida.
- No Commute: Save time and money on gas and travel.
- Competitive Pay: Earn $18 - $25/hour based on experience.
- Modern Tools: We provide all necessary equipment and software.
Benefits: Health insurance, paid time off, and career advancement opportunities.
Responsibilities
- Answer inbound support tickets via phone, email, and chat during assigned night shifts.
- Diagnose and troubleshoot technical issues for customers with a high degree of empathy and patience.
- Document all customer interactions and resolutions in our CRM system accurately.
- Collaborate with the day-shift team to ensure seamless issue resolution.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service or technical support.
- Must have a stable high-speed internet connection and a dedicated workspace.
- Ability to work independently and manage time effectively during off-hours.
- Strong English communication skills, both verbal and written.