Job Description
Join TechSolutions Global as a Night Shift Remote Customer Support Specialist and become the voice of innovation while Baltimore sleeps! We're seeking dedicated professionals to deliver exceptional customer service during overnight hours (11 PM - 7 AM EST). Enjoy the flexibility of remote work with competitive compensation and career growth opportunities in a cutting-edge tech environment.
Responsibilities
- Provide 24/7 technical support via phone, chat, and email for enterprise software solutions
- Document customer interactions and troubleshoot complex technical issues
- Collaborate with global support teams using ticketing systems like Zendesk
- Maintain detailed knowledge base articles and contribute to process improvements
- Escalate critical issues to Tier 2 engineers with clear documentation
- Monitor system alerts during overnight hours and initiate response protocols
- Complete monthly performance metrics and customer satisfaction targets
Qualifications
- Minimum 2 years technical customer support experience
- Proficiency in Windows/macOS and cloud-based platforms (AWS/GCP)
- Exceptional written and verbal communication skills
- Ability to work independently during overnight hours with minimal supervision
- Experience with remote collaboration tools (Slack, Teams, Zoom)
- CompTIA A+ or equivalent technical certification preferred
- High-speed internet connection (minimum 50 Mbps upload)