Job Description
Join TechGuard Solutions as a Night Shift Remote Customer Support Specialist and become an essential part of our award-winning team! We're seeking dedicated professionals to provide exceptional service during overnight hours while enjoying the flexibility of remote work. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth—all while maintaining work-life balance. As a trusted leader in tech support services, we empower our employees with cutting-edge tools and ongoing training to excel in this dynamic position.
Why TechGuard Solutions? Enjoy night shift premiums, health insurance, retirement plans, and performance bonuses. Work from anywhere in California while making a real impact for our clients across Fresno and beyond. Our culture values innovation, integrity, and inclusivity—making us a top choice for remote professionals seeking stability and advancement.
Responsibilities
- Deliver exceptional technical support and troubleshooting via phone, chat, and email during night shift hours (10 PM - 6 AM PST)
- Resolve customer inquiries regarding software, hardware, and network issues with speed and precision
- Maintain detailed documentation of support cases and customer interactions in CRM systems
- Collaborate with global teams to escalate complex technical challenges and implement solutions
- Proactively identify trends in customer issues to contribute to process improvements
- Adhere to security protocols and data privacy standards for all customer interactions
Qualifications
- High school diploma or equivalent; associate's degree in IT or related field preferred
- Minimum 1 year experience in technical support or customer service roles
- Proficiency with Windows OS, networking fundamentals, and remote desktop tools
- Exceptional written and verbal communication skills with strong problem-solving abilities
- Ability to work independently during overnight hours with minimal supervision
- CompTIA A+ certification or equivalent technical certification a plus
- Reliable high-speed internet connection and quiet home office environment