Job Description
Join our elite remote team as a Night Shift Customer Support Specialist! We're seeking dedicated professionals in Ohio to provide exceptional service while enjoying 100% work-from-home flexibility. This overnight role offers competitive pay, comprehensive benefits, and the opportunity to advance your career without leaving your home office. Perfect for night owls who thrive in dynamic environments, you'll resolve technical inquiries, troubleshoot issues, and deliver world-class support to our global client base. No commute, no office politics – just impactful remote work with cutting-edge technology.
Why Choose Us?
- 100% remote work with company-provided equipment
- Competitive hourly pay plus performance bonuses
- Comprehensive health, dental, and vision benefits
- Tuition reimbursement and professional development
- 24/7 support and collaborative virtual team environment
Responsibilities
- Respond to customer inquiries via phone, email, and chat during overnight hours (12 AM - 8 AM EST)
- Troubleshoot technical issues for software, hardware, and network connectivity
- Document cases accurately in CRM systems and maintain detailed logs
- Collaborate with global teams to resolve complex customer escalations
- Meet and exceed key performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training to maintain product knowledge
- Contribute to process improvement initiatives for support workflows
Qualifications
- Minimum 1 year of customer support or technical troubleshooting experience
- Strong problem-solving skills with ability to think critically
- Excellent written and verbal communication abilities
- Proficient with Windows OS, basic networking concepts, and CRM software
- Reliable high-speed internet connection and quiet home workspace
- Ability to work independently and manage time effectively overnight
- Previous experience with remote work tools (Slack, Zoom, Jira) preferred
- High school diploma or equivalent; relevant certifications a plus