Job Description
We are seeking a dedicated Night Shift Customer Support Specialist to join our remote team in Georgia. At Apex Support Solutions, we value our employees and provide a comprehensive package, including equipment provided to ensure you have the best tools to succeed from home.
Why Join Us?
- Equipment Provided: High-performance laptop, ergonomic monitor, and noise-canceling headset.
- Flexible Schedule: Work the night shift (10:00 PM - 6:00 AM) and enjoy your day while the world sleeps.
- Competitive Pay: Earn between $22 and $28 per hour based on experience.
Apply today to start your career with us!
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and chat during night shifts.
- Resolve complex technical issues and product questions with patience and professionalism.
- Document all interactions accurately in our CRM system.
- Maintain a high level of customer satisfaction and loyalty.
- Collaborate with the day-shift team to ensure seamless service continuity.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in customer service or technical support is preferred.
- Must be available to work a consistent night shift schedule (10 PM - 6 AM).
- Reliable high-speed internet connection and a quiet home office environment.
- Strong typing skills and proficiency with computer software.