Job Description
Are you a proactive problem solver looking for a rewarding career with the flexibility of working from home? Horizon Support Services is seeking a dedicated Remote Customer Support Specialist to join our expanding team in Nashville, TN. We pride ourselves on our "People First" culture and offer a competitive salary with the unique benefit of weekly paychecks.
In this role, you will serve as the voice of our brand, resolving inquiries via phone, email, and chat. We provide all necessary training and equipment, so you can focus on what you do best: helping our customers achieve their goals.
Responsibilities
- Provide exceptional customer service to clients via phone and email with a focus on first-contact resolution.
- Manage and resolve customer inquiries regarding products, services, and account status.
- Document all interactions and resolutions accurately in our CRM system.
- Collaborate with the internal team to escalate complex issues and suggest process improvements.
- Ensure customer satisfaction and retention through active listening and empathy.
- Adhere to all company policies, procedures, and performance metrics.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service, sales, or call center environments is preferred but not required.
- Reliable high-speed internet connection and a quiet workspace.
- Strong verbal and written communication skills.
- Ability to work independently in a remote setting with minimal supervision.
- Proficiency with basic computer applications (Microsoft Office Suite).