Job Description
We are seeking a highly motivated Remote Weekend Customer Support Specialist to join our Raleigh-based team. In this role, you will provide exceptional technical assistance to our clients while enjoying the flexibility of working from home. If you are a problem-solver who thrives in a dynamic environment and values work-life balance, we want to meet you.
Why Join Our Team?
- Flexible Schedule: Enjoy the freedom of working exclusively on weekends.
- 100% Remote: Work from the comfort of your home in Raleigh, NC.
- Competitive Pay: Earn a competitive hourly rate plus performance bonuses.
- Growth: Opportunities for career advancement within a growing tech company.
Responsibilities
- Provide timely and accurate technical support to customers via chat, email, and phone during weekend shifts.
- Diagnose complex technical issues and implement effective solutions to resolve customer inquiries.
- Document all customer interactions, resolutions, and feedback in the CRM database.
- Collaborate with the engineering and product teams to escalate and resolve recurring technical bugs.
- Stay up-to-date with product updates and service changes to ensure accurate customer guidance.
- Manage high volumes of tickets while maintaining a professional and empathetic tone.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Proven experience in customer service or technical support (1+ years preferred).
- Reliable high-speed internet connection and a dedicated, quiet workspace.
- Strong troubleshooting skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills in English.
- Must be available to work full-time weekend shifts (Saturday and Sunday).