Job Description
Are you looking for a rewarding career with a competitive salary and the flexibility of night shifts? Omaha Support Solutions is currently seeking dedicated individuals to join our growing team. We pride ourselves on offering a dynamic work environment, comprehensive benefits, and the financial stability of weekly pay.
In this role, you will serve as the primary point of contact for our valued clients, ensuring that their needs are met with efficiency and professionalism. If you are a proactive problem-solver who thrives in a fast-paced environment, we want to hear from you.
Why Join Us?
- Weekly Pay: Get paid on time, every time.
- Competitive Pay: Earn between $18.00 - $22.00 per hour.
- Benefits: Medical, dental, and vision insurance available.
- Flexibility: Night shift schedule with full-time hours.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat during the night shift.
- Troubleshoot technical issues and resolve customer problems efficiently.
- Document all interactions and resolutions accurately in the CRM system.
- Collaborate with the day shift team to ensure seamless operational continuity.
- Identify and escalate complex issues to senior management promptly.
- Maintain a professional and empathetic demeanor under pressure.
- Adhere to all company policies, safety protocols, and quality standards.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer support or technical assistance is preferred.
- Strong written and verbal communication skills.
- Proficiency with computer systems, Microsoft Office, and CRM software.
- Ability to work independently during night hours.
- Reliable transportation is required.
- Flexibility to work holidays and weekends as needed.