Job Description
Join TechNova Solutions as a Night Shift Remote IT Support Specialist and become a vital part of our dynamic team! We're seeking tech-savvy professionals to provide exceptional remote IT support during night hours (10 PM - 6 AM CST). This fully remote position offers competitive compensation, flexible scheduling, and opportunities for career growth in a cutting-edge environment. As a key player, you'll troubleshoot complex technical issues, maintain system security, and ensure seamless operations for our clients across North America. If you're a problem-solver who thrives in independent work environments and wants to make a real impact, apply today!
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems during night shifts
- Diagnose and resolve hardware/software issues for enterprise clients
- Monitor system performance and proactively address security vulnerabilities
- Document technical solutions and maintain detailed knowledge base articles
- Collaborate with global IT teams to escalate complex issues
- Conduct remote system maintenance and updates during off-peak hours
- Maintain SLA compliance and customer satisfaction metrics
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- CompTIA A+/Network+ certification or equivalent technical credentials
- Proficiency with Windows, macOS, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network connectivity, VPN, and SaaS applications
- Excellent written/verbal communication with ability to explain technical concepts clearly
- Availability to work night shifts (10 PM - 6 AM CST) with flexible scheduling
- Self-motivated with ability to work independently in remote environment