Job Description
Job Summary: Join TechSolve Inc. as a Remote IT Support Specialist and hit the ground running! We provide all necessary equipment including laptop, headset, and software licenses. This immediate hire opportunity lets you deliver exceptional technical support from anywhere in the US while building your career in Albuquerque's thriving tech ecosystem.
What We Offer:
- Full remote work with company-provided equipment
- Competitive salary and comprehensive benefits package
- Immediate start date - no waiting periods
- Career advancement opportunities in our Albuquerque headquarters
- Flexible schedule with core hours (9 AM - 3 PM MT)
Responsibilities
- Provide Tier 2/3 technical support via phone, email, and remote desktop tools
- Diagnose and resolve hardware/software issues for enterprise clients
- Deploy and configure company-provided equipment (laptops, peripherals)
- Document troubleshooting steps and solutions in ticketing systems
- Collaborate with cross-functional teams to resolve complex issues
- Maintain security protocols for remote access and data handling
- Conduct remote system maintenance and updates
Qualifications
- 3+ years of IT support experience with remote work exposure
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency in Windows/macOS and cloud platforms (AWS/Azure)
- Exceptional problem-solving and customer communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection (company reimbursed)
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)