Job Description
Join our dynamic team as a Senior Remote Support Specialist and become a vital part of our award-winning client experience division. This full-time, work-from-home opportunity offers flexible scheduling while serving diverse clients across the Washington, Georgia area. Enjoy competitive compensation, comprehensive benefits, and a supportive remote culture where your expertise directly impacts customer satisfaction and business growth. No relocation required – work from the comfort of your home office!
Responsibilities
- Provide Tier 3 technical support for enterprise clients via phone, email, and chat
- Diagnose and resolve complex hardware/software issues remotely
- Develop and maintain detailed troubleshooting documentation
- Collaborate with cross-functional teams to implement process improvements
- Monitor ticket queues and maintain SLA compliance
- Conduct remote system installations and configurations
- Train junior support staff on best practices
Qualifications
- 5+ years of technical support experience with remote work
- Expertise in Windows/macOS, networking, and cloud platforms
- CompTIA Network+ or equivalent certification required
- Proven ability to troubleshoot complex issues independently
- Exceptional written and verbal communication skills
- Strong time management with flexible schedule availability
- Reliable high-speed internet connection and dedicated workspace
- Experience with Zendesk or similar ticketing systems