Job Description
Join CyberGuard Solutions as a Night Shift Remote Support Specialist and become the backbone of our 24/7 operations. This fully remote role offers the unique opportunity to work from Charlotte while serving global clients during overnight hours. We provide comprehensive training, cutting-edge tools, and a supportive virtual team environment. Enjoy competitive compensation, health benefits, and career growth opportunities in cybersecurity.
Responsibilities
- Monitor and resolve client system issues during overnight hours (10 PM - 6 AM EST)
- Provide Tier 2 technical support for cloud infrastructure and security platforms
- Document incident reports and maintain detailed ticket logs in Jira
- Collaborate with global teams during critical system outages
- Conduct scheduled system maintenance and security patch updates
- Escalate complex issues to senior engineers with clear context
- Participate in monthly cross-team training sessions
Qualifications
- 3+ years in IT support or cybersecurity operations
- CompTIA Security+ or equivalent certification required
- Experience with AWS/Azure and SIEM platforms (Splunk/QRadar)
- Strong problem-solving skills with ability to work independently
- Excellent written communication for incident documentation
- Comfortable working overnight shifts in remote setting
- Ability to prioritize tasks during high-pressure situations