Job Description
Join our elite remote team as a Night Shift Support Specialist! We're hiring immediately for fully remote night shift positions with company-provided equipment. Enjoy the flexibility of working from home while delivering exceptional technical support to our global clientele. This is your opportunity to advance your career with a forward-thinking company that invests in its people.
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during night shift hours
- Diagnose and resolve hardware/software issues for enterprise clients
- Document all interactions using our proprietary CRM system
- Collaborate with global teams to ensure seamless customer experiences
- Maintain high-resolution ticket closure rates and performance metrics
- Participate in continuous training on emerging technologies
- Escalate complex issues to senior engineers when necessary
Qualifications
- Minimum 2 years in technical support or IT operations
- CompTIA A+ certification or equivalent experience
- Exceptional troubleshooting and problem-solving abilities
- Strong written and verbal communication skills
- Ability to work independently in a remote environment
- Reliable high-speed internet connection
- Comfortable with night shift schedule (11 PM - 7 AM EST)
- Proficiency in Windows/macOS and cloud platforms