Job Description
Are you looking for a 100% Remote Career with a Night Shift Schedule?
Apex Digital Solutions is expanding our elite support team and is seeking a dedicated Tech Support Specialist to join us from the comfort of your home in Albuquerque, NM. This is a fantastic opportunity for professionals who prefer working during the quiet hours of the night, avoiding the rush hour commute, and delivering exceptional service to clients across the United States.
Why You'll Love This Role:
- 100% Work From Home: No commuting, no office politics, just a quiet space to excel.
- Night Shift Premium: Enjoy a competitive hourly rate with shift differentials.
- Modern Tech Stack: Work with cutting-edge remote support tools and CRM platforms.
- Professional Growth: Clear pathways to senior engineering and management roles.
We are looking for a self-motivated problem solver who can handle high-volume inquiries with patience and precision. If you thrive in a remote environment and want to be part of a fast-growing tech company, we want to hear from you.
Responsibilities
- Provide technical assistance to remote clients via phone, chat, and email during designated night shifts.
- Diagnose and resolve hardware, software, and network connectivity issues for end-users.
- Maintain a high level of customer satisfaction by following up on complex tickets and ensuring resolutions.
- Document all interactions and solutions in the company’s knowledge base for future reference.
- Collaborate with the engineering team to escalate critical bugs or system outages immediately.
- Stay updated on the latest technology trends and company products to provide accurate guidance.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or related field is a plus.
- Previous experience in a remote or customer support environment is highly preferred.
- Must be available to work a consistent night shift schedule (e.g., 10:00 PM – 6:00 AM).
- Strong troubleshooting skills for Windows, macOS, Android, and iOS platforms.
- Excellent written and verbal communication skills with a focus on empathy and clarity.
- Reliable high-speed internet connection and a private workspace free from distractions.