Job Description
Are you looking for a new career opportunity with Fort Worth Tech Support Solutions? We are currently seeking enthusiastic individuals to join our dynamic team as Night Shift Support Representatives. We prioritize potential over experience, offering comprehensive training and a clear pathway for career advancement. If you thrive in a 24/7 environment and want to start earning immediately, we want to hear from you.
Our night shift team plays a crucial role in ensuring our clients receive uninterrupted service. You will be the first point of contact for technical inquiries, helping to resolve issues efficiently and professionally. Join a company that values work-life balance and provides a stable, long-term career in the growing tech sector.
Responsibilities
- Answer incoming support tickets and phone calls during the night shift.
- Troubleshoot basic technical software and hardware issues for clients.
- Document all customer interactions and resolutions accurately in the CRM system.
- Communicate complex technical solutions in simple, easy-to-understand language.
- Escalate unresolved issues to senior technicians promptly.
- Collaborate with day-shift teams to ensure a seamless handover of critical cases.
- Maintain a high level of patience and empathy during peak support times.
Qualifications
- High school diploma or GED equivalent is required.
- No prior experience or technical background is necessary; we train you!
- Basic computer literacy and familiarity with web browsers.
- Strong written and verbal communication skills.
- Ability to work rotating night shifts, including weekends and holidays.
- Reliable internet connection (if remote).
- A positive attitude and a willingness to learn new skills.