Job Description
Are you looking for a new opportunity that fits your schedule? We are currently seeking motivated individuals to join our growing team as Night Shift Support Representatives in Lubbock, TX. Whether you are just starting your career or looking for a change, we provide comprehensive training and no prior experience is required.
We pride ourselves on delivering top-tier customer service and are looking for individuals who are reliable, eager to learn, and ready to work the night shift to support our clients.
Responsibilities
- Provide exceptional technical support and customer service during night hours.
- Troubleshoot common software and hardware issues for our clients.
- Document customer interactions and technical details accurately in our ticketing system.
- Collaborate with the day shift team to ensure seamless operations and issue resolution.
- Maintain a professional and positive attitude in a high-volume, fast-paced environment.
- Resolve inquiries via phone, email, and chat efficiently while adhering to company protocols.
Qualifications
- Must be at least 18 years of age.
- High school diploma or GED equivalent is preferred but not mandatory.
- Reliable high-speed internet connection and a quiet workspace.
- Strong communication skills and a genuine willingness to learn new technologies.
- Ability to work independently during the night shift (11:00 PM - 7:00 AM).
- No prior technical experience is necessary; we provide all the training you need to succeed.