Job Description
Join our elite night shift team at Global Support Services Inc. and become the backbone of our 24/7 operations! We're seeking dedicated Night Shift Support Specialists to deliver exceptional technical assistance while most of the city sleeps. This role offers competitive compensation, comprehensive benefits, and the opportunity to work in a cutting-edge environment where your problem-solving skills truly shine.
As a key member of our overnight support team, you'll troubleshoot complex technical issues, maintain system stability, and provide world-class customer service. We pride ourselves on fostering a culture of growth, innovation, and work-life balance – even for night shift professionals. If you're a tech-savvy professional ready to make a tangible impact while enjoying premium compensation, this is your moment to shine!
Responsibilities
- Provide 24/7 technical support via phone, email, and remote access during night shift hours (10 PM - 6 AM)
- Troubleshoot and resolve hardware/software issues including network connectivity, system crashes, and application errors
- Document all support tickets using our proprietary CRM system with detailed resolution steps
- Monitor system health and proactively address potential vulnerabilities during off-peak hours
- Collaborate with day-shift teams to ensure seamless knowledge transfer and issue escalation
- Maintain strict security protocols while accessing sensitive client systems and data
- Conduct regular system maintenance and updates during designated maintenance windows
Qualifications
- High school diploma or equivalent; associate's degree in IT or related field preferred
- Minimum 2 years of technical support experience in a 24/7 environment
- Proficiency in Windows/macOS operating systems and enterprise networking
- Strong diagnostic skills with ability to troubleshoot complex technical issues independently
- Excellent written and verbal communication skills for clear customer interactions
- CompTIA A+ or equivalent certification required (Network+ preferred)
- Ability to maintain focus and productivity during overnight hours
- Flexibility to work weekends and holidays as needed for coverage